Stroom is op zoek naar een Senior Manager, Customer Service Wholesale (EMEA)
Over de klant
The organisation is a globally renowned fashion company that designs and sells luxury accessories and clothing. The distribution center in Venlo plays a crucial role in the company’s European logistics operations. From this location, products such as bags, clothing, shoes, and accessories are distributed to stores and customers across Europe. The Venlo distribution center is known for its efficient supply chain management and fast delivery, which are essential in supporting the global brand and its customers.
Job inhoud
As the Senior Manager, Customer Service Wholesale (EMEA) you will be responsible for overseeing and enhancing the customer service experience for the wholesale clients.
This role requires a proactive leader with a strong background in team development and extensive experience in customer service management. You help your Team to develop an independent and problem-solving mindset with a strong customer focus while letting them make and own their decisions. You represent Wholesale Operations Support to other departments, the Venlo Distribution Center, and external stakeholders. You communicate confidently and factually with other departments, advocate for your team while keeping the organization’s overall goals in mind. You clearly convey the requirements of your team, operations, and customers to other departments. You delegate tasks effectively, matching them to the right team members and distribute workload fairly among teams, considering market characteristics and individual strengths.
You will be part of the Wholesale Operations Support team and report into the VP Supply Chain.
This role requires a proactive leader with a strong background in team development and extensive experience in customer service management. You help your Team to develop an independent and problem-solving mindset with a strong customer focus while letting them make and own their decisions. You represent Wholesale Operations Support to other departments, the Venlo Distribution Center, and external stakeholders. You communicate confidently and factually with other departments, advocate for your team while keeping the organization’s overall goals in mind. You clearly convey the requirements of your team, operations, and customers to other departments. You delegate tasks effectively, matching them to the right team members and distribute workload fairly among teams, considering market characteristics and individual strengths.
You will be part of the Wholesale Operations Support team and report into the VP Supply Chain.
Job vereisten
- College degree (preferably University);
- Previous Experience in B2B Wholesale Operations Support in a leadership position;
- Leadership skills and empathy;
- Demonstrated ability to work in a fast-paced, “self-starter” environment;
- Strong problem-solving skills and the ability to think proactively;
- Ability to analyze data and make data-driven decisions;
- Knowledge of the English on a proficient level – any additional main European language (German, French, Spanish and Italian) is a pro;
- Knowledge of the principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations;
- Highly organized and detail-oriented;
- Flexible and adaptable to change.
Wat we bieden
- Competitive terms of employment
- Flexible working hours (core hours 10 to 16)
- 2 days work from home/week
- 38h/week
- Travel allowance
- Access to our Sample Sale twice a year, where you can shop against reduced prices
- A fast-paced, international and dynamic culture where you can truly make a difference
- Professional development opportunities to grow your career
- Employee discount
- 25 days of holidays
- 4 additional company days
- Discount for CZ health insurance
- Free access to training platforms
- Free fruit
- Company events (Summer and Christmas party)
- Referral bonus
- Parental bonus
- Fully paid paternity leave
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