Job Description

As a Delivery Experience Manager in France, your primary responsibility will be to ensure a seamless and delightful delivery experience for customers. You will be responsible for managing and optimizing the end-to-end delivery process, from order placement to final delivery, with a strong focus on customer satisfaction and operational efficiency.

Key Responsibilities:

1. Customer Experience Management:

• Develop and implement strategies to enhance the overall delivery experience for customers in France.
• Monitor customer feedback and satisfaction levels, identifying areas for improvement and taking proactive measures to address them.
• Collaborate with cross-functional teams, including logistics, operations, customer support, and marketing, to align delivery processes with customer expectations.

2. Delivery Operations:

• Oversee and optimize the entire delivery process, including order processing, shipment tracking, and final delivery.
• Collaborate with third-party logistics providers (3PLs) and couriers to ensure timely and accurate deliveries.
• Implement and enforce delivery standards, policies, and procedures to maintain consistent service quality.

3. Performance Analysis and Reporting:

• Track and analyze key performance indicators (KPIs) related to delivery operations, such as on-time delivery, delivery accuracy, and customer satisfaction.
• Generate regular reports on delivery performance and provide insights to management for decision-making and process improvement.

4. Process Improvement:

• Identify bottlenecks and inefficiencies in the delivery process and develop and implement solutions to streamline operations and improve delivery performance.
• Continuously evaluate and enhance delivery technologies and systems to stay up-to-date with industry best practices.

5. Teamwork:

• Coordinate with the delivery coordinator and procurement department
• Foster a collaborative and customer-centric culture within the team, promoting excellence in service delivery.