About the client
Take your next career step with us as a Customer Support Officer and develop professionally and personally with a steep learning curve. At our location in Venlo, you will further advance the Healthcare, High-tech or Consumer Product division and experience the exciting world of our international supply chain solutions, first hand. Become part of an innovative and dynamic company that sees quality and performance as key factors for success.
About the job
- You are responsible for the proper handling of outgoing orders for a specific customer
- Your main goal is to ensure that these orders are delivered as planned, so customers are satisfied with the service
- If any issues arise or something is not in line with the agreed “Service Level Agreement”, you know how to provide solutions through system analysis and your problem-solving skills
- Track the status of outgoing orders and handle any exceptions in the “Transport Exception Handling” process
- Analyze data in the systems extensively, keep in mind the established KPIs, expectations and planning
- Constantly monitoring whether all the orders are processed correctly and help assist the supply of products
- If you see that incoming and outgoing orders do not match properly, you take action and know how to find the right colleagues to solve this
Job requirements
- Vocational (MBO) level of work and thinking with at least 1 year of work experience / HBO starter
- Knowledge of Excel, experience with ERP/WMS is a big plus
- Customer-focused, analytical mastermind, communication skills and process-oriented mindset
- Very good command of the English language. It’s a plus if you also speak Dutch
Interested? Apply now!
