Over de klant
For an international logistics organization, we are looking for a Supervisor Customer Service. The company provides supply chain services to international clients across various industries, including healthcare, consumer products, and high-end components.
You will work in a dynamic logistics environment where customer satisfaction, operational performance, and efficient processes are essential. Collaboration between Customer Service, Operations, and other departments plays a key role in delivering reliable service to customers.
Job inhoud
As Supervisor Customer Service, you are responsible for leading and developing a team of 8 FTE within a logistics environment. You ensure that daily customer support activities and operational workflows are executed efficiently, accurately, and in line with agreed service levels.
You combine people management with operational coordination. You monitor workloads, distribute tasks, set priorities, and support your team in resolving operational issues. You also work closely with Operations, IT, and other internal departments to ensure smooth processes and consistent service delivery.
You take an active role in identifying bottlenecks, improving workflows, and ensuring that systems and procedures are used correctly. Through coaching, clear communication, and continuous improvement, you help your team achieve its goals and maintain high service standards.
What will you do?
- Lead, coach, and develop a team of 8 FTE within Customer Service.
- Coördinate daily activities, workload, priorities, and staffing to ensure efficient operations.
- Monitor team performance, service levels, and the quality of customer support processes.
- Support employees in resolving operational issues and escalations.
- Ensure new and temporary employees are properly onboarded and trained.
- Work closely with Operations, IT, Customer Support, and other internal departments.
- Monitor workflows, systems, and data accuracy, ensuring processes are executed correctly.
- Identify bottlenecks and operational challenges and translate them into improvement initiatives.
- Contribute to process optimization and ensure improvements are implemented and maintained.
- Promote effective communication, teamwork, and a structured working environment.
Job vereisten
- MBO+/HBO working and thinking level.
- Experience in a similar supervisory or team leadership role within logistics is essential.
- A background in logistics, supply chain, customer service, or operational support.
- Experience managing, coaching, and motivating employees.
- Strong planning and organizational skills, with the ability to manage multiple priorities.
- A structured and results-oriented approach to daily operations.
- Familiarity with SAP, workflow systems, ticketing tools, and MS Office is an advantage.
- Strong communication skills and a good command of English, both written and spoken.
Wat we bieden
- A gross monthly salary of up to €4,910, depending on experience.
- A challenging leadership role within an international logistics environment.
- The opportunity to lead and develop a team of 8 FTE.
- A dynamic working environment with opportunities to improve processes and service quality.
- Opportunities for professional and personal development.
Interesse? Solliciteer nu!
